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Reopening Broad St., Gates, Mt. Hope and Penfield

June 26, 2020

To Our Valued Members,

We have been servicing you by appointments and through drive-up. Thank you for your patience during this time.
 
We are happy to announce that we will be reopening the lobby of all four of our free-standing branches effective at
9 a.m. Monday, June 29th.
 
Regular business hours will resume at Broad Street, Gates, Mt. Hope, and Penfield branches;
Monday- Thursday 9 a.m. – 4:30 p.m., Friday 9 a.m. – 6 p.m. and Saturday 9 a.m. – 1 p.m.  
 

Safety procedures that must be followed:

  • Please wear a mask that covers your nose and mouth, you may be asked to remove your mask briefly for identifying purposes.
  • Sunglasses and hats cannot be worn.
  • We may scan your forehead to take your temperature.
  • A limited number of people will be allowed in the lobby at one time and you may be asked to wait outside.
  • Purell will be available when you come into the branch.
  • No shaking hands.

 

Please remember our electronic services can be much quicker and more efficient during these times.

For loan payments and deposits please use our Night Deposit (Night Drop) and envelopes provided at any time. We will be processing these transactions throughout the day.

In the safety of your own home – the most efficient way to do your banking is through
Online Banking and our Mobile App:

  • Check Balances
  • Look at Statements
  • Deposit Checks
  • Move Money
  • Pay Bills, etc.

Thank you for your patience as we navigated through these last few months together.

 


A Message from the CEO

I hope you are all staying safe during the most challenging time in my career. The Coronavirus has caused the world to be turned upside down and we have all tried to find the best way to deal with all of the difficulty that comes with this level of disruption.

We have taken every step possible to keep our staff and our members safe. We have staff members filling in to help take your phone calls and online chats. We have branch staff who are working extended hours in branches to provide drive-through service. We must all remember that we are all facing this challenge together. We all have families and friends who we are worried about for many reasons. Stress levels are high and we don’t really know when this will end.

Overall, this has brought out the good in most people, but unfortunately, our staff has also experienced some frustration from our members.
With that being said, please understand that our staff is doing everything they can for you. With very short notice, they have been thrown into our new work environment. PLEASE treat our staff with the same level of respect and patience they are extending to you.

I appreciate your understanding during this difficult time.

Thank You!

Jeff Bocach
CEO/President of Advantage Federal Credit Union


Community Matters

In times of uncertainty, pulling together to help is crucial to the health, and well-being of our local Rochester Community. Advantage FCU is proud to share some of the efforts our partners at URMC, RMSC, Rochester Amerks, and Red Wings are making to keep our community lifted.

Here is what you can do to help:

  • URMC Donations & Blood Drive- Several donations can be made to support our frontline medical teams at the hospital; from Personal Protective Equipment (PPE), food, and blood donations.
  • Rochester Regional Health- RGH keeps a readily maintained list of ways you can help support their medical teams and patients at the hospitals and programs.

Online Learning

  • RMSC Virtual Classroom- School may be closed but that doesn’t mean we have to stop learning! For parents teaching for the first time at home or educators working with their students remotely.
  • Class with Professor Spikes- Daily assignments brought to you by the Rochester Red Wings. These online assignments are for any kids who are up to the challenge with daily worksheet updates.

April 7, 2020

To better serve you and avoid wait times- please read the following:

  • We continue to offer our extended hours drive-up this week from 8 a.m. – 6 p.m. daily and 9 a.m. – 1 p.m. on Saturdays.
  • If you are experiencing long wait times- we encourage you to visit our Penfield Branch- 2515 Browncroft Boulevard instead of our Broad Street or Mt. Hope locations.
  • For loan payments and deposits please use our night deposit (night drop) and envelopes provided at any time. We will be processing these transactions throughout the day.
  • From the safety of your own home- the most efficient way to do your banking is through our Online Banking and Mobile App:
    • Deposit Checks
    • Move Money
    • Pay Bills, etc.
  • If you need to see a Member Service Rep- we are working by appointment only which can be made by calling our Member Service Center at (585) 454-5900, Ext. 5. Appointments will be taken only during regular business hours, Monday to Thursday from 9 a.m. – 4:30 p.m., Fridays 9 a.m. – 6 p.m., and Saturday 9 a.m. – 1 p.m.

 

You can use our online chat services found at the bottom right of our website or call us. These services are currently following the same hours as the branches, which are indicated above. We have additional staff ready to serve you.

We appreciate your understanding as we all work through this together.


COVID-19 Important Update

March 19, 2020

Gov. Andrew Cuomo’s forthcoming executive order will include credit unions and other
financial institutions as essential services.


Here are some tips to allow you to do your banking as efficiently and safely as you can.

  • Drive-up hours have been extended from 8:00 a.m. until 6:00 p.m., and Saturday hours are 9:00 a.m. – 1:00 p.m.
  • In order to keep lines moving swiftly when using the drive-up please have your ID ready along with your driver’s license, and any paperwork filled out that you can.

We encourage members to use our ATMs for deposits and cash withdrawals, and our online services and mobile app to deposit checks, transfer money between accounts, view your account history and apply for a loan online!

In lieu of hospital branches temporarily closing please utilize our drive-up lanes at the following branch locations:

  • 1625 Mt. Hope Avenue
  • 225 West Broad St.
  • 2515 Browncroft Blvd, Penfield
  • 1975 Buffalo Road, Gates

For URMC, Highland and RGH payroll checks, we also encourage members to deposit your payroll checks at the following ATMs:

  • Highland Hospital Branch
  • URMC Branch, ATM vestibule
  • Mt. Hope Drive-Up ATM

For ALL payroll checks: Holds will be removed periodically throughout the day up until 4:30 p.m.
Checks deposited after 4:30 p.m. will be released on the next business day.


Frequently Asked Questions (FAQs) about Economic Impact Payments (EIPs)

The United States Treasury plans to issue as many of these payments as possible electronically – via direct deposit. If you have already filed a tax return for 2019 and had a refund direct deposited, the IRS will use that same account information (routing number and account number) to disburse your EIP. If you have not filed for 2019 but did for 2018 with a direct deposit, that same information will be used. The Treasury Department has indicated that a website will be set-up for people to provide routing and account numbers if the government doesn’t already have that information. That website is not currently available.

Please note, you can find this information on your checks from Advantage Federal Credit Union. Our routing number is 222382292 and your account number can be found in the middle of your checks.

Current Social Security recipients will receive EIPs based on direct deposit information held by the Social Security Administration.

Some people may already see the payment as a pending ACH transaction in their account; the first batch of payments were sent Friday evening, April 10 with a disbursement/effective date of Wednesday, April 15 (this means the funds will be available for you to use beginning April 15). This set will contain about 55 percent of the initial payments.

As to not overwhelm the financial system, the next set of payments will be disbursed on Friday, April 17 with an effective payment date of Wednesday, April 22. This batch accounts for about 23 percent of electronic payments.

The final 22 percent of payments will be released on Friday, April 24 with an effective payment date of Wednesday, April 29.

As we receive more updates about the payment distribution plan, we will update these FAQs.

For those who have not yet filed a return for 2018 or 2019, you will have until year-end 2020 to do so in order to claim a rebate payment.

Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive a payment of up to $1,200 for individuals or $2,400 for married couples who filed jointly. Parents will also receive $500 for each qualifying child. 

To be eligible for the full amount, tax filers must have an adjusted gross income of $75,000 or less for individuals and up to $150,000 for married couples filing jointly. For filers with income above these amounts, the amount will be reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.

There are no exclusions for lower-income individuals who are not subject to income tax.  An individual who has been claimed as a dependent on the return of another taxpayer in the current tax year is not eligible for a payment.

The payment is not taxable because it is structured as an advanced, refundable credit against the taxpayer’s 2020 tax liability.
The final amount of payment will be based on 2020 income and settled on the 2020 tax return. A taxpayer who ultimately qualifies for a larger payment (i.e., an individual whose income dropped from 2019 to 2020 or had a child in 2020) will be compensated with a larger refund or smaller tax liability in 2021. However, a taxpayer who ultimately qualifies for less money will not have to pay back the overpayment.

For more information:
https://www.irs.gov/coronavirus/economic-impact-payment-information-center

Log in to Online Access or your mobile app to see any pending deposits from the IRS. You may see a pending deposit anytime between April 15 and several months thereafter. Please note we cannot release deposits sooner than the IRS allows. If you don’t have an online or mobile account register today at www.advantagefcu.org/.


If you haven’t already:
Download the Advantage Mobile App
Enroll in Online Banking


We are here to help – You can call us at 585-454-5900 Ext. 5 or use our Online Chat.
Contact Advantage FCU

If you have been affected by COVID-19 and you cannot come in, please call us or chat in with our representatives.

Please know Advantage will NEVER call you and ask for any confidential information such as online password, PIN, or account number.

For current updates and branch hours please go to our website.
Branch Hours