To Our Valued Members,
Thank you for your patience as we weather this storm together. Our staff has been outstanding in working together to service you, our members.
We continue to operate our drive-up from 8 a.m. until 6 p.m. daily and 9 a.m. – 1 p.m. on Saturdays.
In order to save time- Please use the night deposit box and envelopes provided on the outside of each location when you can. We are processing transactions daily, which will be posted throughout the day.
We also encourage you to use our Online Banking and Mobile App to deposit checks, move money, pay bills, etc.
If you need to see a Member Service Rep- we are working by appointment only which can be made by calling our Member Service Center at (585) 454-5900, Ext. 5. Appointments will be taken only during regular business hours, Monday – Thursday 9 a.m. – 4:30 p.m., Fridays 9 a.m. – 6 p.m., and Saturdays 9 a.m. – 1 p.m.
If you have any signs of being ill, PLEASE refrain from making branch appointments. You can use our online chat services or call us. These services are currently following the same hours as the branches which are indicated above. We have additional staff ready to serve you.
We know these are challenging times and we will continue, as always, to “do the right thing for our members and employees.” Our core value remains the same. If you are experiencing a hardship, a job loss or reduced hours, please contact us and we will work with you. We are here to help.
We appreciate your understanding as we all work through this together.
In order to save time, please use the Night Deposit Box and envelopes provided.
Save Some Time
March 21, 2020
Please feel free to use our night drop deposit, during, before or after business hours. For the following transactions:
- Any Loan/Visa Payment
- Check Deposit with No Cash Back
All transactions will be posted daily to the account throughout the day. Please remember to use the envelopes provided.
COVID-19 Important Update
March 19, 2020
Gov. Andrew Cuomo’s forthcoming executive order will include credit unions and other
financial institutions as essential services.
Here are some tips to allow you to do your banking as efficiently and safely as you can.
- Drive-up hours have been extended from 8:00 a.m. until 6:00 p.m., and Saturday hours are 9:00 a.m. – 1:00 p.m.
- In order to keep lines moving swiftly when using the drive-up please have your ID ready along with your driver’s license, and any paperwork filled out that you can.
We encourage members to use our ATMs for deposits and cash withdrawals, and our online services and mobile app to deposit checks, transfer money between accounts, view your account history and apply for a loan online!
In lieu of hospital branches temporarily closing please utilize our drive-up lanes at the following branch locations:
- 1625 Mt. Hope Avenue
- 225 West Broad St.
- 2515 Browncroft Blvd, Penfield
- 1975 Buffalo Road, Gates
For URMC, Highland and RGH payroll checks, we also encourage members to deposit your payroll checks at the following ATMs:
- Highland Hospital Branch
- URMC Branch, ATM vestibule
- Mt. Hope Drive-Up ATM
For ALL payroll checks: Holds will be removed periodically throughout the day up until 4:30 p.m.
Checks deposited after 4:30 p.m. will be released on the next business day.
COVID-19 Important Business Update
March 16, 2020
With the rapidly changing environment, we are trying to manage business as best we can, and still service our members. With that, we have decided to close our hospital (URMC, Highland Hospital, RGH) and RIT branches as of Monday, March 16th, 2020.
Free Standing Branches:
Effective Tuesday, March 17th- all teller lines will be DRIVE THRU ONLY. This will help with social distancing to better protect staff and you, our members.
Also effective Tuesday- all loan closings will be by appointment only. We encourage you to use our Online Services and Mobile Banking. You can even apply for loans online!
To better serve our members we will be extending the call center, remote service and drive up to the following hours: 8am-6pm Monday- Friday until further notice.
We will continue with regular Saturday hours for remote services, call center and the branches with the above-modified services.
We are encouraging members to utilize our mobile and online services.
This can change daily – we will be communicating as we learn more.
We are here to help – You can call us at 585-454-5900 Ext. 5 or use our Online Chat.
Contact Advantage FCU
If you have been affected by COVID-19 and you cannot come in, please call us or chat in with our representatives.
Please know Advantage will NEVER call you and ask for any confidential information such as your name, online password, PIN or account number.
For current updates and branch hours please go to our website.