Technology Upgrade
December 5-7
Your Guide to What You Need to Know
+ How to Prepare
What Does This Mean To You?
We are doing technology upgrades to give you the best products and services to make banking with us as simple, convenient, and safe as possible.
We will continue to communicate with you on new features and benefits.
The following services will be unavailable
Saturday, Dec. 5 – Monday, Dec. 7
BRANCHES WILL BE CLOSED
• Saturday, December 5th
• Sunday, December 6th
• Monday, December 7th
MOBILE, ONLINE, AND TELEPHONE BANKING (VOICE RESPONSE) WILL BE UNAVAILABLE
• Friday, December 4th after 6 pm
• Saturday, December 5th
• Sunday, December 6th
• Monday, December 7th
Your ATM, debit, and credit cards will be uninterrupted.
Online Recurring Transfers
Online recurring transfers that you have set up for December 5-6 will process on Monday, December 7.
Direct Deposits & Payroll Deductions
Direct Deposit will not be affected.
Auto Bill Pay
Bill Pay will not be affected. Scheduled bill payments will go out on Friday or Monday as scheduled.
Improvements To Your Statements
All statements and notices will have a new and enhanced look. You will receive 2 statements in one envelope for your December month end statement. One statement will show transactions from 12/1-12/4 and a second statement with the remainder of the month.
New Names For Your Banking Services
| Old Name | New Name |
|---|---|
| S8 | 0008 Checking |
| S2 | 0002 Secondary Savings |
| I2 | 0002 12-17 Month Certificate |
| L30 | 0030 New Auto Loan |
What to Expect after Monday, December 7
Even if you visit the branch regularly you will be asked to show ID / Driver’s License so that we may update what we have on file.
There may be higher than normal wait times in the branches and on the phone during the first few weeks.
We appreciate your patience.
All branches will reopen Tuesday, December 8.
• Weekend Night Drops will be processed Monday, December 7.
• You can still write checks.
• You can still use our ATMs.
AFCU System Upgrades
October 26, 2020
Dear Member,
This is a year of many changes, and as you may or may not know- we are in the process of undergoing some system upgrades. This has been in the works for a while and it will improve overall efficiencies and lay the groundwork for future technological advancements.
What does this mean to you?
Our team is doing everything we can to make sure there is as minimal change as possible in how you manage your accounts. Please be reassured we have been working for months behind the scenes with both internal staff and our technology vendors to minimize any service disruptions.
Our overall goal is to give you the best products and services and to make banking with us as simple and as convenient as possible. You, our members are our priority.
Please watch for emails and letters with more detailed information in the upcoming weeks or visit our website for updates. www.advantagefcu.org.
Our team is doing everything we can to prepare for this upgrade, and you can help by keeping current with information that you will be receiving.
BRANCHES WILL BE CLOSED: Saturday December 5th through Monday December 7th.
• Access to Online, Mobile and Telephone Banking (voice response) will be
unavailable.
• ATM, Debit and Credit Cards will function as they normally do, but you will NOT be able to do an ATM balance inquiry.
Thank you for being a member and thank you for your continued support and loyalty to Advantage!
Jeff Bocach
President & CEO
NOTICE OF CHANGES TO YOUR OVERDRAFT LINE OF CREDIT
October 15, 2020
You will be getting various communications from us in the weeks to come as to our upcoming system upgrade set to take place on December 7, 2020.
Please pay close attention to all communication about this.
This letter is specifically concerning your overdraft line of credit account. Effective December 7, 2020, the following terms will apply to your overdraft line of credit account with us.
Important Changes to Your Account Terms
The following is a summary of changes that are being made to your account terms. Please see the information below this table for additional information.
We are making changes to your overdraft line of credit. These changes will be effective on December 7, 2020. These changes will impact your account as follows:
Transactions made on or after 12/07/2020: As of 12/17/2020, any transactions that you
conduct will be charged the APR described below. Interest will accrue from the date of the transaction.
Existing Balance as of 12/07/2020: On 12/07/2020, the APR described below will apply to all past and future transactions on your Overdraft Line of Credit. This means that the APR described below will apply to any existing balance on 12/07/2020.
Revised Terms, as of 12/07/2020
| Annual Percentage Rate (APR) for Cash Advances | 16.95% |
| Penalty Fee Late Payment Fee | $20.00 |
| Annual Fee | $0.00 |
Late Payment Fee: $20.00 on the 16th day after your due date
Please contact us at 585-454-5900, x5 if you have any questions regarding these changes.